Privacy policy

Privacy Policy

Last Updated: 14 December 2025

Sukoon operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing our customers with a curated and seamless shopping experience (collectively referred to as the “Services”).

Sukoon is powered by the Shopify platform, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, make purchases or other transactions, or contact us by any means. In the event of any conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Policy and how we handle your personal information as described below.

Personal Information We Collect or Process

“Personal information” refers to any information that identifies you or can be linked to you directly or indirectly. This does not include anonymous or de-identified data that cannot be used to identify you.

We may collect or process the following categories of personal information depending on how you interact with the Services, your location, and as permitted or required by law:

1. Contact Information

Such as your name, address, billing address, shipping address, phone number, and email address.

2. Financial Information

Such as payment card details, transaction information, payment method, and payment confirmations.
(Payments are processed through authorized payment providers, and we do not store full card details.)

3. Account Information

Such as your username, password, settings, and preferences.

4. Transaction Information

Such as products you view, add to your cart or wishlist, purchase, return, or cancel, as well as your transaction history.

5. Communications

Including information you provide when contacting customer support or submitting inquiries or support requests.

6. Device and Usage Information

Such as IP address, device type, browser type, network information, and how you use and interact with the Services.

Sources of Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or contact us

  • Automatically through the website using cookies and similar technologies

  • From service providers acting on our behalf

  • From partners or third parties, where permitted by law

How We Use Personal Information

We use your personal information for the following purposes:

Providing and Improving Services

To process orders, handle payments, manage accounts, arrange shipping, process returns and exchanges, and personalize your shopping experience according to your preferences.

Marketing and Communications

To send promotional offers or marketing messages via email or SMS (with the option to unsubscribe at any time), and to display personalized advertising based on your activity.

Security and Fraud Prevention

To verify identities, protect transactions, and detect or prevent fraudulent or unlawful activities.

Legal Compliance

To comply with applicable laws and regulations, respond to legal requests, and enforce our terms and policies.

Sharing Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers who help us operate the store (such as payment processing, shipping, analytics, and technical support)

  • With marketing and advertising partners, in accordance with their own privacy policies

  • When you request or explicitly consent to sharing specific information

  • To comply with legal requirements or to protect our rights and the rights of users

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes certain information to provide and improve its services.

For more information, you may review Shopify’s Privacy Policy. Depending on your location, you may also be able to exercise certain rights through Shopify’s privacy portal.

Third-Party Websites and Links

The website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Data Security and Retention

We take reasonable security measures to protect personal information; however, absolute security cannot be guaranteed.

We retain personal information for as long as necessary to provide the Services or to comply with legal obligations.

Your Rights

Depending on your place of residence, your rights may include:

  • The right to access your information

  • The right to correct your information

  • The right to request deletion

  • The right to data portability

  • The right to manage marketing communication preferences

Complaints

If you have any questions or complaints regarding privacy, you may contact us directly.

International Transfers

Your information may be transferred to or stored outside your country of residence, subject to legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with the revised “Last Updated” date.

Contact Us

For any questions regarding privacy or to exercise your rights, please contact us at:

Address:
Amber Gem Tower
Ajman – United Arab Emirates